HTTPSConnectionPool - Down?

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  • tom9909
    Junior Member
    • Jul 2022
    • 8

    #1

    HTTPSConnectionPool - Down?

    Is CloudLinux down atm?

    In CL Manager I'm getting the following message:

    HTTPSConnectionPool(host='stat-api.cloudlinux.com', port=443): Read timed out. (read timeout=60)

    When i browse to stat-api.cloudlinux.com it says 404: Not Found

    Not sure whats going on
  • bogdan.sh
    Administrator
    • Nov 2016
    • 1221

    #2
    Hi,
    Is it happening in admin CL Manager?
    Services are up and running on our side, maybe it's some kind of firewall on your server. Please show the output of the following commands from it:

    Code:
    ping stat-api.cloudlinux.com
    
    curl stat-api.cloudlinux.com
    Basically, the 404 is normal since it should not be browsable.

    Comment

    • tom9909
      Junior Member
      • Jul 2022
      • 8

      #3
      bogdan.sh Thank you, it seems that curl isn't getting a response. Out of curiosity, I ran the same command on my Windows computer and got a similar response. Both are separate environments, internet providers etc. Any ideas?

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      • tom9909
        Junior Member
        • Jul 2022
        • 8

        #4
        I can curl to cloudlinux.com without issue though...
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        • tom9909
          Junior Member
          • Jul 2022
          • 8

          #5
          Interestingly enough I just refreshed the dashboard and the error is no longer there. It seems the curl response may not be related?

          I’m not sure what caused the issue yesterday; I did have an error in MySQL Governor that seems to be resolved as well, so it may have been related.

          In any case, I'm glad it's working now. Thank you for your assistance!

          Comment

          • bogdan.sh
            Administrator
            • Nov 2016
            • 1221

            #6
            The cloudlinux.com itself is hosted separately so it will act differently.

            I confirmed with the infrastructure team and there were no maintenance with the stat-api.cloudlinux.com related host while the ping shows some network issues from that server. No ideas other than temporary network issues. If you see it again let's dive deeper into the network troubleshooting with:

            Code:
            mtr -n -r -c100 stat-api.cloudlinux.com

            Anyway, glad to see it's resolved now.

            Comment

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