Question about error 500 of fMem or fEp

[calvinwalter]

Hello,
I've updated the 500.shtml file in the public_html directory of an account, but the website is still displaying the old error page due to fMem or fEp, resulting in a 500 error. Is anyone familiar with how to change the theme of the error pages?

[bogdan.sh]

Hello,

Please check the apache logs for a file it is looking for when receiving error 500. Please also check if it's not triggering error 503 so you would have to create another file.

While reaching Entry Processes limit the HTTP 508 error is used and it can be redefined with custom directive as per this documentation page: https://docs.cloudlinux.com/cloudlin.../#lveerrorcode

[EricTrotter]

Hello,

Please check the apache logs for a file it is looking for when receiving error 500. Please also check if it's not triggering error 503 so you would have to create another file.

While reaching Entry Processes limit the HTTP 508 error is used and it can be redefined with custom directive as per this documentation page: https://docs.cloudlinux.com/cloudlin.../#lveerrorcode

The information you shared is very useful, thank you.

[omar543421]

If the old 500 error page is still being displayed, chances are that the server-side handler for fMem/fEp is taking precedence over your account-specific 500.shtml file. You might have to configure your Apache/Nginx ErrorDocument for 500, or the CloudLinux plugin. Make sure to clear your server cache and use the right path for your ErrorDocument 500 in .htaccess/virtual host configuration.