Queue timeout: After 24h, all queued items are dropped

[Patrick-724913]

I am using Immunify360 on Plesk.

This is not the typical timeout question that can be solved by just increasing the timeout in the GUI.
I verified this in the log: 24h after clicking on the scan all button in Plesk, the remaining tasks are dropped from the queue.
/var/log/plesk/panel.log:[2022-12-23 22:46:45.843] ERR [extension/revisium-antivirus] POOL 1598 2.10.7.1 checkOnOutDated: queue timeout for task_id == scan


Can I extend this time limit? I know I can speed up the scans by setting some options, this is not about that.

[Patrick-724913]

Indeed, the timeout have to be increased and ti could be done on a Settings page in Imunify extension: https://docs.imunifyav.com/imunifyav...e-settings-tab

Nah, this is a different timeout, as I tried to explain in my post. I have solved it by setting the number of threads to 16 with a MySQL query and then killing the processes, in the way the documentation specifies:

Administrator needs to restart the background process. There’re several ways to do this:

• Wait for 24 hours, or
• Re-install ImunifyAV, or
• Kill the process named ra_executor.php, it will be restarted in a couple of minutes.
  kill -9 `ps aux | grep 'ra_exec' | awk {'print$2'}`

[bogdan.sh]

Hello,

Indeed, the timeout have to be increased and ti could be done on a Settings page in Imunify extension: https://docs.imunifyav.com/imunifyav...e-settings-tab

[Patrick-724913]

Hi there,
give me a week to respond before closing, please.

[bogdan.sh]

Threads on the forum are always open, no rush

[Patrick-724913]

Indeed, the timeout have to be increased and ti could be done on a Settings page in Imunify extension: https://docs.imunifyav.com/imunifyav...e-settings-tab

Nah, this is a different timeout, as I tried to explain in my post. I have solved it by setting the number of threads to 16 with a MySQL query and then killing the processes, in the way the documentation specifies:

Administrator needs to restart the background process. There’re several ways to do this:

• Wait for 24 hours, or
• Re-install ImunifyAV, or
• Kill the process named ra_executor.php, it will be restarted in a couple of minutes.
  kill -9 `ps aux | grep 'ra_exec' | awk {'print$2'}`

[bogdan.sh]

Ok, great. Thanks for getting back with a solution! Really appreciate.