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  • Queue timeout: After 24h, all queued items are dropped

    I am using Immunify360 on Plesk.

    This is not the typical timeout question that can be solved by just increasing the timeout in the GUI.
    I verified this in the log: 24h after clicking on the scan all button in Plesk, the remaining tasks are dropped from the queue.
    ​/var/log/plesk/panel.log:[2022-12-23 22:46:45.843] ERR [extension/revisium-antivirus] POOL 1598 2.10.7.1 checkOnOutDated: queue timeout for task_id == scan


    Can I extend this time limit? I know I can speed up the scans by setting some options, this is not about that.
  • Answer selected by bogdan.sh at 01-09-2023, 05:02 AM.

    Indeed, the timeout have to be increased and ti could be done on a Settings page in Imunify extension: https://docs.imunifyav.com/imunifyav...e-settings-tab
    Nah, this is a different timeout, as I tried to explain in my post. I have solved it by setting the number of threads to 16 with a MySQL query and then killing the processes, in the way the documentation specifies:



    Administrator needs to restart the background process. There’re several ways to do this:
    • Wait for 24 hours, or
    • Re-install ImunifyAV, or
    • Kill the process named ra_executor.php, it will be restarted in a couple of minutes.
      kill -9 `ps aux | grep 'ra_exec' | awk {'print$2'}`

    Comment


    • #2
      Hello,

      Indeed, the timeout have to be increased and ti could be done on a Settings page in Imunify extension: https://docs.imunifyav.com/imunifyav...e-settings-tab

      Comment


      • #3
        Hi there,
        give me a week to respond before closing, please.

        Comment


        • #4
          Threads on the forum are always open, no rush

          Comment


          • #5
            Indeed, the timeout have to be increased and ti could be done on a Settings page in Imunify extension: https://docs.imunifyav.com/imunifyav...e-settings-tab
            Nah, this is a different timeout, as I tried to explain in my post. I have solved it by setting the number of threads to 16 with a MySQL query and then killing the processes, in the way the documentation specifies:



            Administrator needs to restart the background process. There’re several ways to do this:
            • Wait for 24 hours, or
            • Re-install ImunifyAV, or
            • Kill the process named ra_executor.php, it will be restarted in a couple of minutes.
              kill -9 `ps aux | grep 'ra_exec' | awk {'print$2'}`

            Comment


            • #6
              Ok, great. Thanks for getting back with a solution! Really appreciate.

              Comment

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