Installatron URL IP consistently greylisted

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  • pwill
    Junior Member
    Forum Explorer
    • Mar 2021
    • 24

    #1

    Installatron URL IP consistently greylisted

    data01.installatron.com and data.installatron.com IPs have been greylisted on multiple occasions. They shouldnt be.
    When installatron stops working I have to manually add these IPs. Very annoying.
  • apb
    Senior Member
    • Feb 2018
    • 386

    #2
    Sean, you can add this IPs to Imunify360 whitelist by navigating to Firewall - WHITE LIST (theres a green ADD button to the right)

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    • sean
      Junior Member
      • Jun 2017
      • 4

      #3
      I do this, but the IPs for these URLs change and get greylisted again. Forcing me to manually whitelist them. Isnt there a way to WhiteList a URL so if the IP changes its also trusted? Better yet couldnt I360 learn that whatever Installatron is doing is OK so the greylist doesnt happen in the first place.

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      • apb
        Senior Member
        • Feb 2018
        • 386

        #4
        Im afraid not, as Imunify360 performs blocking on OSI level 3, i.e. IP-based. However, you can spot the WAF/ossec rule that triggers Installatron blocking and disable it. Please, contact our support at https://cloudlinux.zendesk.com (Imunify360 department) if you need help with that.

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