Installatron URL IP consistently greylisted

[pwill]

data01.installatron.com and data.installatron.com IPs have been greylisted on multiple occasions. They shouldnt be.
When installatron stops working I have to manually add these IPs. Very annoying.

[apb]

Sean, you can add this IPs to Imunify360 whitelist by navigating to Firewall - WHITE LIST (theres a green ADD button to the right)

[sean]

I do this, but the IPs for these URLs change and get greylisted again. Forcing me to manually whitelist them. Isnt there a way to WhiteList a URL so if the IP changes its also trusted? Better yet couldnt I360 learn that whatever Installatron is doing is OK so the greylist doesnt happen in the first place.

[apb]

Im afraid not, as Imunify360 performs blocking on OSI level 3, i.e. IP-based. However, you can spot the WAF/ossec rule that triggers Installatron blocking and disable it. Please, contact our support at https://cloudlinux.zendesk.com (Imunify360 department) if you need help with that.