Plesk Service Plan Add-ons being treated as Service plans and they should not be

[viper]

Hello.

I am trying to get CL to fix this issue but i am being told it has not been reported by enough people for them to bother.
however I am sure that if any CL+Plesk user looks into this everyone will be having this bug as i am seeing it on all 9 of my CL+Plesk servers

if you are having the issue i describe below, I am requesting you open your own tickets as well as vote for this to be fixed.

https://cloudlinux.uservoice.com/forums/269295-general/suggestions/7694481-plesk-service-plan-add-on-s-being-treated-as-servi

In Plesk, Service Plans "Add-ons" are being treated as "Service plans" by the LVE Manager.
This is causing issues with Add-ons that are using LVE defaults that end up overriding package values set for service plans.

Example:
Default CPU set to 250%
Hosting plan bronze is set to 25%
Add-on for Plesk called (add 1 email account) is overriding the bronze LVE package stetting and bumping the bronze customers back up to 250% CPU

going the other way does not fix the problem

Example:
Default CPU set to 25%
Hosting plan gold is set to 250%
Add-on for Plesk called (add 1 email account) is overriding the bronze LVE package stetting and bumping the bronze customers down to 25% CPU instead of leaving them at 250%
to fix this, the LVE package manager scraper needs to ignore Plesk Service Plans Add-ons and not treat them as Plesk Service plans.

Please check this out for yourself, make a ticket, and vote. This is a silly bug.... not a feature request... I just want CL to make this run as expected.

Thanks

[john]

Is this still an issue John? It sounds like selling Plesk add ons, something I was hoping to do, would interfere with our ability to sell additional CPU resources via Cloudlinux... Is there any workaround?

[johns]

Hello John Keegan,

yes this issue is fixed now and works fantastic where add-ons are not treated as service plans and ignored by lve manager

you do not have the ability to sell additional resources as add-ones in plesk.

in my view, for shared hosting, if you need more then you need a VPS, the limits are to prevent people from killing your server, i dont think they were ever designed to be treated as a up sale add-on.

[john]

OK thanks for that update, John Shiells. Very helpful.

I think I understand what you mean about it not being possible to sell additional LVE resources (CPU, processes, etc.) as add-ons in Plesk, but it still should be possible to create a separate Service Plan and alter its LVE limits, no?

Totally understand about the best upsell being VPS but sometimes you want to give the client a bridge between shared hosting and VPS, especially since the pricing is usually a big gap... I thought I heard Igor mentioning on one of the webcasts that additional limits as an upsell was one of the supported use cases ...

[bogdan.sh]

Test reply as of 2017-01-19 .