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Plesk Service Plan Add-ons being treated as Service plans and they should not be

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  • Plesk Service Plan Add-ons being treated as Service plans and they should not be

    Hello.

    I am trying to get CL to fix this issue but i am being told it has not been reported by enough people for them to bother.
    however I am sure that if any CL+Plesk user looks into this everyone will be having this bug as i am seeing it on all 9 of my CL+Plesk servers

    if you are having the issue i describe below, I am requesting you open your own tickets as well as vote for this to be fixed.
    In Plesk, Service Plans Add-on's are being treated as Service plans by the LVE Manager. This is causing issues with Add-ons that are using LVE defaults are overriding package values for service plans. Example: Default CPU set to 250% Hosting plan bronze is set to 25% Add-on for Plesk called (add 1 email account) is overriding the bronze LVE package stetting and bumping the bronze customers back up to 250% CPU going the other way does not fix the problem Example: Default CPU set to 25% Hosting plan gold is set to 250% Add-on for Plesk called (add 1 email account) is overriding the bronze LVE package stetting and bumping the bronze customers down to 25% CPU instead of leaving them at 250% to fix this, the LVE package manager scraper needs to ignore Plesk Service Plans Add-ons and not treat them as Plesk Service plans.


    In Plesk, Service Plans "Add-ons" are being treated as "Service plans" by the LVE Manager.
    This is causing issues with Add-ons that are using LVE defaults that end up overriding package values set for service plans.

    Example:
    Default CPU set to 250%
    Hosting plan bronze is set to 25%
    Add-on for Plesk called (add 1 email account) is overriding the bronze LVE package stetting and bumping the bronze customers back up to 250% CPU

    going the other way does not fix the problem

    Example:
    Default CPU set to 25%
    Hosting plan gold is set to 250%
    Add-on for Plesk called (add 1 email account) is overriding the bronze LVE package stetting and bumping the bronze customers down to 25% CPU instead of leaving them at 250%
    to fix this, the LVE package manager scraper needs to ignore Plesk Service Plans Add-ons and not treat them as Plesk Service plans.

    Please check this out for yourself, make a ticket, and vote. This is a silly bug.... not a feature request... I just want CL to make this run as expected.

    Thanks

  • #2
    Is this still an issue John? It sounds like selling Plesk add ons, something I was hoping to do, would interfere with our ability to sell additional CPU resources via Cloudlinux... Is there any workaround?

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    • #3
      Hello John Keegan,

      yes this issue is fixed now and works fantastic where add-ons are not treated as service plans and ignored by lve manager

      you do not have the ability to sell additional resources as add-ones in plesk.

      in my view, for shared hosting, if you need more then you need a VPS, the limits are to prevent people from killing your server, i dont think they were ever designed to be treated as a up sale add-on.

      Comment


      • #4
        OK thanks for that update, John Shiells. Very helpful.

        I think I understand what you mean about it not being possible to sell additional LVE resources (CPU, processes, etc.) as add-ons in Plesk, but it still should be possible to create a separate Service Plan and alter its LVE limits, no?

        Totally understand about the best upsell being VPS but sometimes you want to give the client a bridge between shared hosting and VPS, especially since the pricing is usually a big gap... I thought I heard Igor mentioning on one of the webcasts that additional limits as an upsell was one of the supported use cases ...

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        • #5
          Test reply as of 2017-01-19 .

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