LVEManager Enduser Ressouce Usage error-message

[vitex]

Hi,

with the latest LVEManager I am getting the following error message in the enduser view of Plesk (both Onyx and Obsidian affected - running CentOS7):

The received data is wrong. Contact support for resolution. ERROR : (lvestats) Config /etc/sysconfig/lvestats2 not loadable: [Errno 2] No such file or directory: /etc/sysconfig/lvestats2 ERROR : (lvestats) Unable to parse config /etc/sysconfig/lvestats2 ([Errno 2] No such file or directory: /etc/sysconfig/lvestats2) Sentry is attempting to send 2 pending error messages Waiting up to 10 seconds Press Ctrl-C to quit

Any idea?

Best regards

[skhristich]

Hello! Apparently, something happened with the lve-stats package. Try reinstalling yum reinstall lve-stats. Please let us know if you have any questions. Thanks in advance!

[vitex]

Hi Sergey,

unfortunately this doesn´t help - issue remains the same.

Transaction test succeeded
Running transaction
Installieren : lve-stats-2.9.5-2.el7.noarch 1/1
Settings already imported
INFO : (create_db) Configuring connection to db
INFO : (init_db_engine) Connecting to database: sqlite
INFO : (create_db) Creating tables
INFO : (alembic.runtime.migration) Context impl SQLiteImpl.
INFO : (alembic.runtime.migration) Will assume non-transactional DDL.
Redirecting to /bin/systemctl restart lvestats.service
Überprüfung läuft: lve-stats-2.9.5-2.el7.noarch 1/1

Installiert:
lve-stats.noarch 0:2.9.5-2.el7

Komplett!

[root@ ~]# service lvestats restart
Redirecting to /bin/systemctl restart lvestats.service

Any other idea ?

Best regards!

[skhristich]

Can you open a support ticket https://cloudlinux.zendesk.com/hc/en-us/requests/new so we can take a closer look at your system? You can post the ticket number here and well link this thread to it.
Thank you.

[vitex]

Hi there,

any news to this ?

Thanks and happy xmas

BR

[skhristich]

Hello,
Could you send a ticket number please? So that we can identify the request in https://cloudlinux.zendesk.com/hc/en-us/requests/new
Thanks in advance!

[vitex]

Hi Sergey,

ID is 73986 - I did also submit access to the system and ticket was supposed to go to 3rd level support (this does not show in the request history though).

Thanks

[skhristich]

Hello,
We are working on this issue. Our technical experts will contact you.
Thanks

[skhristich]

I had the same problem.
re-installing lve-stats didnt help

Disabled and re-enabled the user interface in LVE Manager fixed the problem.
WHM > Lve Manager > Options > User interface settings > Hide LVE end user usage statistic

[skhristich]

> I had the same problem.
> re-installing lve-stats didnt help

Hello Hermann,
Please create a ticket here https://cloudlinux.zendesk.com/hc/en-us/requests/new and technical experts will help you asap.
Thank you for contacting us.