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  • error after installation

    Hello,

    There seems to be an internal error right after installation. You can see it in the attached screenshot.

    Also, here are the entries from /var/log/imunify360/error.log:

    Code:
    ERROR   [2017-11-20 09:36:53,973] defence360agent.model.tls_check: wrong thread or _validate() was not preceded by reset()
    
    ERROR   [2017-11-20 09:36:53,979] defence360agent.model.tls_check: wrong thread or _validate() was not preceded by reset()
    
    ERROR   [2017-11-20 09:36:54,716] sentry.errors: Sentry responded with an API error: RateLimited(Creation of this event was denied due to rate limiting)
    
    ERROR   [2017-11-20 09:36:54,717] sentry.errors.uncaught: [wrong thread or _validate() was not preceded by reset()]
    
    ERROR   [2017-11-20 09:36:55,553] sentry.errors: Sentry responded with an API error: RateLimited(Creation of this event was denied due to rate limiting)
    
    ERROR   [2017-11-20 09:36:55,553] sentry.errors.uncaught: [wrong thread or _validate() was not preceded by reset()]
    
    ERROR   [2017-11-20 09:42:31,524] defence360agent.model.tls_check: wrong thread or _validate() was not preceded by reset()
    
    ERROR   [2017-11-20 09:42:31,532] defence360agent.model.tls_check: wrong thread or _validate() was not preceded by reset()
    
    ERROR   [2017-11-20 09:42:32,308] sentry.errors: Sentry responded with an API error: RateLimited(Creation of this event was denied due to rate limiting)
    
    ERROR   [2017-11-20 09:42:32,309] sentry.errors.uncaught: [wrong thread or _validate() was not preceded by reset()]
    
    ERROR   [2017-11-20 09:42:33,034] sentry.errors: Sentry responded with an API error: RateLimited(Creation of this event was denied due to rate limiting)
    
    ERROR   [2017-11-20 09:42:33,034] sentry.errors.uncaught: [wrong thread or _validate() was not preceded by reset()]
    
    ERROR   [2017-11-20 09:44:06,887] defence360agent.model.tls_check: wrong thread or _validate() was not preceded by reset()
    
    ERROR   [2017-11-20 09:44:06,893] defence360agent.model.tls_check: wrong thread or _validate() was not preceded by reset()
    
    ERROR   [2017-11-20 09:44:07,617] sentry.errors: Sentry responded with an API error: RateLimited(Creation of this event was denied due to rate limiting)
    
    ERROR   [2017-11-20 09:44:07,617] sentry.errors.uncaught: [wrong thread or _validate() was not preceded by reset()]
    
    ERROR   [2017-11-20 09:44:08,340] sentry.errors: Sentry responded with an API error: RateLimited(Creation of this event was denied due to rate limiting)
    
    ERROR   [2017-11-20 09:44:08,340] sentry.errors.uncaught: [wrong thread or _validate() was not preceded by reset()]
    
    ERROR   [2017-11-20 09:46:10,849] defence360agent.model.tls_check: wrong thread or _validate() was not preceded by reset()
    
    ERROR   [2017-11-20 09:46:10,855] defence360agent.model.tls_check: wrong thread or _validate() was not preceded by reset()
    
    ERROR   [2017-11-20 09:46:11,582] sentry.errors: Sentry responded with an API error: RateLimited(Creation of this event was denied due to rate limiting)
    
    ERROR   [2017-11-20 09:46:11,582] sentry.errors.uncaught: [wrong thread or _validate() was not preceded by reset()]
    
    ERROR   [2017-11-20 09:46:12,305] sentry.errors: Sentry responded with an API error: RateLimited(Creation of this event was denied due to rate limiting)
    
    ERROR   [2017-11-20 09:46:12,305] sentry.errors.uncaught: [wrong thread or _validate() was not preceded by reset()]
    I also had some problems installing KernelCare through the Imunify360 interface. Here are the logs:

    Code:
    Traceback (most recent call last):
    
    File "/bin/yum", line 29, in <module>
    
    yummain.user_main(sys.argv[1:], exit_code=True)
    
    File "/usr/share/yum-cli/yummain.py", line 370, in user_main
    
    errcode = main(args)
    
    File "/usr/share/yum-cli/yummain.py", line 179, in main
    
    result, resultmsgs = base.doCommands()
    
    File "/usr/share/yum-cli/cli.py", line 583, in doCommands
    
    return self.yum_cli_commands[self.basecmd].doCommand(self, self.basecmd, self.extcmds)
    
    File "/usr/share/yum-cli/yumcommands.py", line 445, in doCommand
    
    return base.installPkgs(extcmds, basecmd=basecmd)
    
    File "/usr/share/yum-cli/cli.py", line 983, in installPkgs
    
    txmbrs = self.install(pattern=arg)
    
    File "/usr/lib/python2.7/site-packages/yum/__init__.py", line 4825, in install
    
    mypkgs = self.pkgSack.returnPackages(patterns=pats,
    
    File "/usr/lib/python2.7/site-packages/yum/__init__.py", line 1074, in <lambda>
    
    pkgSack = property(fget=lambda self: self._getSacks(),
    
    File "/usr/lib/python2.7/site-packages/yum/__init__.py", line 778, in _getSacks
    
    self.repos.populateSack(which=repos)
    
    File "/usr/lib/python2.7/site-packages/yum/repos.py", line 347, in populateSack
    
    self.doSetup()
    
    File "/usr/lib/python2.7/site-packages/yum/repos.py", line 158, in doSetup
    
    self.ayum.plugins.run(postreposetup)
    
    File "/usr/lib/python2.7/site-packages/yum/plugins.py", line 188, in run
    
    func(conduitcls(self, self.base, conf, **kwargs))
    
    File "/usr/lib/yum-plugins/fastestmirror.py", line 202, in postreposetup_hook
    
    all_urls = FastestMirror(all_urls).get_mirrorlist()
    
    File "/usr/lib/yum-plugins/fastestmirror.py", line 369, in get_mirrorlist
    
    self._poll_mirrors()
    
    File "/usr/lib/yum-plugins/fastestmirror.py", line 413, in _poll_mirrors
    
    pollThread.start()
    
    File "/usr/lib64/python2.7/threading.py", line 747, in start
    
    _start_new_thread(self.__bootstrap, ())
    
    thread.error: cant start new thread
    I am running CL + CPHulk + CSF + Imunify360 + KernelCare. I could install KernelCare through the Imunify360 interface only after rebooting the server.

    Let me know if you need any other info.

    Thank you.

  • #2
    Please, submit a ticket with our technical support at https://cloudlinux.zendesk.com (Imunify360 department) so our team can help you with the issue.
    Adding the output of
    # imunify360-agent doctor
    to the ticket will make it resolved faster

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