Immunify Stopped Working After Update

[uiqarena]

Hello everyone,

After the last update of cPanel our Imuify stopped working. (we got many emails from cPanel that the service has filed to restart)

We asked our server admin team, and they failed to restart.

Then we asked to re-install and even during the re-install , the installation fails as well

Below is their reply regarding this issue, I would appreciate if you help us with this problem.

> We have tried uninstalling it and reinstalling it but it is not working. I even did the yum updates and checked the logs but it is not working.
>
> It seems like a bug with the installer.
> It doesnt even finish installing, it stops and shows python errors
>
> ImportError: No module named chardet.universaldetector....
>
> Since everything else is working, I dont recommend experimenting with touching python especially since cloudlinux uses python and it is working too
>
> I would suggest contacting imunifyav regarding this and see what they say. If they need anything checked or changed or specifically ran on the server let me know and well gladly do it for you

[apb]

Hello,

Did you submit your request to support at cloudlinxu.zendesk.com?If yes then can you provide your support ticket id?

[apb]

cloudlinux.zendesk.com