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Proactive defence report emails have no details?

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  • Proactive defence report emails have no details?

    Hello, every 5 minutes I receive a notification email from Imunify360 with the subject of "Proactive defence report" and it contains the following in the email body:

    > during the period from Thu Oct 1 17:10:03 PDT 2020 to Thu Oct 1 17:20:01 PDT 2020 on server1.myserverhere.com:
    > <no value> <no value> <no value> <no value>
    > <no value> <no value> <no value> <no value>
    > <no value> <no value> <no value> <no value>
    > <no value> <no value> <no value> <no value>
    > <no value> <no value> <no value> <no value>
    > <no value> <no value> <no value> <no value>
    > <no value> <no value> <no value> <no value>
    > <no value> <no value> <no value> <no value>
    > <no value> <no value> <no value> <no value>
    > <no value> <no value> <no value> <no value>

    I understand I can change the timing from 5 minutes to something else, but... what is the purpose of this email notification if there is no information in it? Everything is "<no value>".

    Is there something configured incorrectly? Is there something else that is supposed to be in these notification emails?

    Thanks.

  • #2
    I am also receiving other notification emails that contain no data. For example:

    SUBJECT: User scan report

    > During user scan f383323c768644358097d1f323c09c7c started on Thu Oct 1 19:38:25 PDT 2020 finished on Thu Oct 1 21:51:07 PDT 2020
    >
    > Next errors happened:

    So I think perhaps there is something not working correctly with Imunify360?

    Comment


    • #3
      Hello,
      Thank you for contacting us. Could you please open a support ticket https://cloudlinux.zendesk.com/hc/en-us/requests/new so we can take a closer look at your system? You can post the ticket number here and well link this thread to it.
      Thank you.

      Comment


      • #4
        Thanks. I created ticket #99364.

        Comment


        • #5
          Thank you, our specialists will answer you on the ticket as quickly as possible.

          Comment

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