Possible for customer to remove their own IP from gray/blacklist?

[diego-santos3]

Hello,

We previously used CSF and it was possible to enable the "MESSSENGER" service so a customer can remove themselves from the blacklist.

Is this possible with Imunify360?

For example, if customer fails their email login too many times they are gray/blacklisted. Now they cannot access the server including their email or website...

Is it possible to display a message to them when they try to visit their website or webmail in their browser, to explain they are blocked.. and allow them to unblock their own IP address? (Perhaps also using recaptcha to prevent robots..)

Thanks.

[skhristich]

Hello,
In Imunify360 this feature is implemented using WebShield. This information in our documentation will be useful here https://docs.imunify360.com/webshield/#webshield
Thank you.

[henri]

Hello,

I have tried to add catcha to webshied, but it is not working. I went through the configuration step-by-step and then tried the verification process here:

https://docs.imunify360.com/webshield/#verification

However, it is not working and my IP address is not added to the whitelist in step #4.

What should I do?

[apb]

Make sure that test requests from step #2 are indeed getting to your server and trigger greylisting (see Incidents tab of Imunify360 UI) before passing captcha. Also, keep in mind that logging to WHM automatically whitelists the source IP.

[apb]

2. "Send at least two WAF test requests to any domain on the server"

# curl -v http://example.org/?i360test=88ff0adf94a190b9d1311c8b50fe2891c85af732

this above id not work for me.

Please try and use your IP address: like this https://1.2.3.4/?i360test=88ff0adf94...fe2891c85af732

- meaning your web server / VPS IP address above.

you can just refresh the website page 2 or 3 times and you will see either the captcha come up or if invisible captcha you will see a quick Imunify360 logo spin for a split second

then when you go to your terminal again
4. Check the list of whitelisted IPs again

# imunify360-agent whitelist ip list

- Now your IPwill show as whitelisted when you run the cod above in your terminal

the curl command did not work for me but this solution worked,

Hope this Helps

Spiro

[apb]

If you have not figured this out read my post it worked for me not using curl buy IP address in browser

> Hello,
>
> I have tried to add catcha to webshied, but it is not working. I went through the configuration step-by-step and then tried the verification process here:
>
> https://docs.imunify360.com/webshield/#verification
>
> However, it is not working and my IP address is not added to the whitelist in step #4.
>
> What should I do?