CloudLinux Kernel Issue? Wiil not boot

[2webmaster]

Hi,

I installed CloudLinux ont he 3rd or 4th Sept, on the 5th I got an email from the server saying it needed to be restarted, to update some files.

So I rebooted it, but it never came back up, OVH had to set it to one of there default Kernel to get it back online.

So I reinstalled the server and we through the setup steps of cPanel, and then installed CloudLinux, then rebooted and it didnt come back up, so OVH had to sort it out again.

So I had to cancel the license with the reseller I got it from to be able to install it and get it back up and running, as cPanel would pick it up on the reinstall.

So I believe there is an issue with the CloudLinux Kernel, as the default one works fine.

It was running on CentOS 7.x kernel for a few day, without any issues.

Server Spec
Intel Xeon E3-1245v6 4c/8t - 3.7GHz /4.1GHz
32GB DDR4 ECC 2133 MHz
SoftRaid 2x 480 SSD

Software
CentOS 7.3 and cPanel OVH Auto install

Regards,
Garry

[vmarchuk]

Hello,

Could you please submit a ticket to https://cloudlinux.zendesk.com?

We would like to take a closer look at this problem.

Thank you.

[mail]

This has been done ticket id: #17773

[vmarchuk]

Thank you for your reply.

We will proceed with a further investigation in this ticket.

[mail]

Hi, This has been sorted now It due to be not following the OVH install docs after installing CL and before rebooting. Regards, Garry