Unknown Kernel

[stephan]

Hello everyone, i have a Problem with KernelCare ist seems to not know my Kernel so there are no Updates at the Moment, for me this is simply not Good. I get serveral E-Mails that say: [code type="markup"] Unknown Kernel (Ubuntu 4.4.0-042stab123.1) [/code] As you can see it is Ubuntu 16.04 but the 123.1 behind stab seems not legit. Any way, i want to get KernelCare back to work. Thank you Guys. PS: By the way i have googled and checked the Search.

[daniel.schreiber]

Additionally information

Kernel --doctor

ID: 85_214_204_142.d5ead01e-07a3-4646-a623-c5ed36bb2d5b

kcarectl --check

Unknown kernel (Ubuntu 4.4.0-042stab123.1), no patches available

kcarectl --update

Unknown Kernel (Ubuntu 4.4.0-042stab123.1)

Greetings

[kobiidykhata]

Hi! Right now our support team work on this problem and try to identify this kernel. Could you please open a support ticket and we will contact you as soon as will get the first information.
https://cloudlinux.zendesk.com/hc/en-us/requests/new

Thanks in advance!

[daniel.schreiber]

Hello Kateryna Obiidykhata,

I am so sorry. I just figured out that my Server-Provider have there own kernels and i am not allowed to Change them im sorry.

So this Subject is closed.

Kind Regards
Daniel

[kobiidykhata]

Hi, Daniel. Thanks for your clarification.

[kobiidykhata]

Hello, I am getting this alerts every 4 hours, i run a yum update but the problem still there:

[root@server~]# kcarectl --check
Unknown kernel (CloudLinux 3.10.0-714.10.2.lve1.4.79.el7.x86_64), no patches available

Any idea that can help me out? no special kernels in my provider I think.

[apb]

New kernels are usually added to the list of supported by KernelCare within a few days. This error will disappear since then, so no additional actions are required from your side.

[admin]

Hopefully CloudLinux 7 kernel 3.10.0-714.10.2.lve1.4.79.el7.x86_64 can be added to KernelCare soon. Weve been flooded with unknown kernel emails, despite this kernel being in the stable branch for a while now.

[noyearzero]

Ive been having the same issue with CloudLinux 3.10.0-714.10.2.lve1.5.9.el7.x86_64 for several days now.

[noyearzero]

We are still seeing this issue after two weeks, a response from CL would be very useful.

[apb]

ETA for 3.10.0-714.10.2.lve1.4.79.el7.x86_64 support by KernelCare is by the end of this week

[apb]

CL7 kernel-3.10.0-714.10.2.lve1.5.9.el7 is already supported

[noyearzero]

> CL7 kernel-3.10.0-714.10.2.lve1.5.9.el7 is already supported

So why am I still getting the error?

[apb]

Ryan, could you try kcarectl --update once again and if the error persists, please submit a ticket at https://zendesk.cloudlinux.com (KernelCare department)