Problem with getting letsencrypt ssl certificate in cpanel

[famas]

Hello
We use several cpanel servers, all of which are hosted in the Linux cloud.

It has been almost a few months since we were forced to move from cpanel version 110 which was hosted on centos7 to version 116 and cloud Linux host operating system.

After the upgrade (clean installation), all the sites on the servers encountered the let's-encrypt problem, and no site on these servers receives the let's-encrypt ssl certificate automatically with autossl.
We created a topic in the lets-encrypt support forum and they explained the problem from Cloud Linux.

My question is, where are the log files and solutions to our problems stored?
All received domain certificates are self-singin.

[bogdan.sh]

Hi,


We had zero reports about such issue on the servers with CloudLinux, overall it should not be different from cPanel functionality perspective. Could you please provide a link to letsencrypt forum where it was discussed?
What about logs - first of all you have to look into the general cPanel logs in /var/cpanel/logs/ . Most likely the autossl directory could contain something.

Definitely we would need some more details to investigate this issue.

[jenniferclarly]

Hello
We use several cpanel servers, all of which are hosted in the Linux cloud.

It has been almost a few months since we were forced to move from cpanel version 110 which was hosted on centos7 to version 116 and cloud Linux host operating system.

After the upgrade (clean installation), all the sites on the servers encountered the let's-encrypt problem, and no site on these servers receives the let's-encrypt ssl certificate automatically with autossl.
We created a topic in the lets-encrypt support forum and they explained the problem from Cloud Linux.

My question is, where are the log files and solutions to our problems stored?
All received domain certificates are self-singin.

In a cPanel environment, log files related to Let's Encrypt and AutoSSL can typically be found in the /usr/local/cpanel/logs directory on your server. Look for files like autossl_check_log, autossl_error_log, or ssl_error_log for relevant information regarding certificate issuance and errors.

Additionally, you can check the cPanel interface itself for any error messages or notifications related to AutoSSL and Let's Encrypt. As for the solutions to your problem, it's possible that adjustments may need to be made within the CloudLinux environment or cPanel configurations to ensure smooth certificate issuance.

Consult the CloudLinux and cPanel documentation, as well as their support channels, for guidance on troubleshooting and resolving issues with Let's Encrypt and AutoSSL in your specific setup.

[planemoo]

In a cPanel environment, log files related to Let's Encrypt and AutoSSL can typically be found in the /usr/local/cpanel/logs directory on your server. Look for files like autossl_check_log, autossl_error_log, or ssl_error_log for relevant information regarding certificate issuance and errors. eggy car

Additionally, you can check the cPanel interface itself for any error messages or notifications related to AutoSSL and Let's Encrypt. As for the solutions to your problem, it's possible that adjustments may need to be made within the CloudLinux environment or cPanel configurations to ensure smooth certificate issuance.

Consult the CloudLinux and cPanel documentation, as well as their support channels, for guidance on troubleshooting and resolving issues with Let's Encrypt and AutoSSL in your specific setup.

I discovered an error message on cPanel related to AutoSSL and adjusted it in the CloudLinux environment. Thank you for your support which helped me fix this problem.