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Imunify 360 not install on Plesk Obsidian

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  • Imunify 360 not install on Plesk Obsidian

    Hi,

    Operating System: Debian 10.4 - 64 bit

    Control Panel: Plesk Obsidian v18.0.28_build1800200720.10

    PROBLEM 1:

    Imunify 360 not install on Plesk Obsidian.

    # START Installation LOG:

    Installation daemon created pid file /usr/local/psa/var/modules/imunify360/installation.pid
    Installation daemon forked first time
    Installation daemon forked second time
    Installation daemon initialized
    Starting i360deploy.sh
    Detecting ostype... debian
    Checking for an update to i360deploy.sh
    Downloading i360deploy.sh.repo_version (please wait)
    New version (2.19) of i360deploy.sh detected
    OK, executing i360deploy.sh.repo_version
    Download of i360deploy.sh 2.19 successful
    Run /usr/local/psa/admin/sbin/modules/imunify360/i360deploy.sh -y --force
    Detecting ostype... debian
    Skipping check version
    In a few moments the script will install latest imunify360-firewall package (w/dependencies)... (Ctrl-C to cancel)
    Reading package lists...
    Building dependency tree...
    Reading state information...
    E: Unable to locate package gnupg-curl
    Warning: apt-key output should not be parsed (stdout is not a terminal)
    Executing: /tmp/apt-key-gpghome.M8eO5s4W0q/gpg.1.sh --fetch-keys http://(https://repo.imunify360.clou...KEY-CloudLinux
    gpg: requesting key from http://](https://repo.imunify360.clo...EY-CloudLinux)http://(https://repo.imunify360.clou...KEY-CloudLinux
    gpg: key 8C55A6628608CB71: "CloudLinux Packager (CloudLinux Key) Ign:7 http://](https://repo.imunify360.clo...EY-CloudLinux)https://repo.imunify360.cloudlinux.c...y360/ubuntu/10 buster InRelease
    Err:8 http://(https://repo.imunify360.clou...360/ubuntu/10)https://repo.imunify360.cloudlinux.c...y360/ubuntu/10 buster Release
    404 Not Found [IP: 23.111.175.219 443]
    Hit:9 http://(https://repo.imunify360.clou...lcare-debian/9 stable InRelease
    Reading package lists...
    E: The repository http://](https://repo.cloudlinux.com...care-debian/9)https://repo.imunify360.cloudlinux.c...y360/ubuntu/10 buster Release does not have a Release file.
    apt-get update error."

    # END Installation LOG

    In addition, Imunify 360 does not perform any compatibility checks before installing itself without completing the installation.

    QUESTION 1-A:
    Imunify 360 support Debian 10 and if it does not support it you have an ETA for its support or a beta version ?

    QUESTION 1-B:
    Imunify 360 support Ubuntu 20.4 and if it does not support it you have an ETA for its support or a beta version ?

    PROBLEM 2:

    Imunify QuickPatch from the official Plesk Extension page result, as you write and quote "The Imunify QuickPatch extension is compatible with all operating systems supported by Plesk for Linux except for CloudLinux."

    This is the preinstallation error message:

    The execution of pre-install.php has failed with the following message:
    Pre-install check failed: Debian 10.0 is not a supported OS

    QUESTION 2-A:
    Imunify QuickPatch support Debian 10 and if it does not support it you have an ETA for its support or a beta version ?

    QUESTION 2-B:
    Imunify QuickPatch support Ubuntu 20.4 and if it does not support it you have an ETA for its support or a beta version ?

    Thanks in advance for the support.

    NOTE WELL:
    Same topic opened in the official support Forum of Plesk Extensions for Imunify 360 and Imunify QuickPatch at this link: https://talk.plesk.com/threads/imuni...sidian.357494/(https://repo.imunify360.cloudlinux.com/imunify360/ubuntu/10)

  • #2
    Hello,
    Thank you for reaching out! To help you with these questions we need a little bit more information, please create a ticket here https://cloudlinux.zendesk.com/hc/en-us/requests/new and technical experts will help you asap.
    If you have any other questions, feel free to ask here. Thank you for contacting us.

    Comment


    • #3
      Hi dear Sergey Khristich,

      I have created a suppot ticket.

      Thanks for the support and good day for you.

      Comment


      • #4
        Hello,
        Thank you for continuing! Our specialists will answer you on the ticket as quickly as possible.
        Thanks, Have a great day too!

        Comment


        • #5
          Did you get this issue resolved? I am facing the same problem ...

          Comment


          • #6
            > Did you get this issue resolved? I am facing the same problem ...

            Hello Markus,
            Thank you for contacting us. Support of Debian 10 will be available from 5.6 release. ETA is October/November this year.

            Comment


            • #7
              I am experiencing this same issue, Ive tried the patch but am still hitting a dead end message : Pre-install check failed: Debian 10.0 is not a supported OS " . I do not wish to replace my OS, very pleased with Debain 10 with Plesk Obsidian, fast, smooth, no glitches.
              You indicated that a solution was projected available 10 or 11 of 2020, however I can find no solution. Ive looked to Linux Code Kernels for support but do not find a solution there either, at least not as of this writing. I really appreciate the Imunify360, but if I cannot get it to work, what other server safeguard alternative would you recommend?

              Comment


              • #8
                Hi,

                Please follow the steps from the following article: https://blog.imunify360.com/release-...360-v.5.5-beta to be able to install it on Debian 10. This will install ver. 5.5 from beta.
                This version will be available from the stable feed by the end of Feb 2021.
                Ubuntu 20.04 support will be added in Imunify350 ver 5.6 - by the end of Feb 2021

                Comment


                • #9
                  Hello,
                  I have exactly the same problem.
                  I want to uninstall imunify360.
                  I followed the procedure: https://docs.imunify360.com/uninstall/
                  but this one does not work.
                  Since this morning I have this error:
                  Reason: 2021-02-22 06:25:19 INFO: pum is called with arguments: [--list, --repo-info, --json]
                  2021-02-22 06:25:20 ERROR: E: The repository https://repo.imunify360.cloudlinux.c...y360/ubuntu/10 buster Release does not have a Release file.
                  2021-02-22 06:25:20 ERROR: Exited with returncode 1.
                  Cordially.

                  Comment


                  • #10
                    i jumped ship before the Cloud Linux arrived to the rescue and reverted to centos 7. Now knowing that by contacting Cloud Linux for support that the long awaited work around for Debian 10 is now available for Imunify360, I will backup my server when Im done configuring it and have all my websites transferred over and working, and then reinstall Debian 10 again and restore my server from the backup. I know its the long way home. I wish Id contacted Cloud Linux before pulling the pin on Debian 10 the first time around. Live and learn . If you want to keep Debian 10 and Imunify360 contact CloudLinux.com support, they are a great help and Im confident will help you through the process. Good Luck.

                    Comment


                    • #11
                      Hi there!

                      Same problem here after a FRESH Plesk 18.x installation on Debian 10. Please solve and notify me about the solution. Thanks.

                      With best regards from Switzerland,
                      Peter

                      Comment


                      • #12
                        -> https://talk.plesk.com/threads/the-r...e-file.359883/

                        With kind regards,
                        Peter

                        Comment


                        • #13
                          Hi everyone,

                          Now, as Imunify360 5.5 is in stable, you can use standard installation procedure for Debian 10.

                          Comment


                          • #14
                            No... the URL in source.list gives me a 404 error:
                            https://bit.ly/3dNIfS1

                            If there are any questions, so please dont hesitate to ask me. Thanks.

                            With kind regards,
                            Peter

                            Comment


                            • #15
                              Unfortunately, the standard installer still fails: Installation daemon created pid file /usr/local/psa/var/modules/imunify360/installation.pid Installation daemon forked first time Installation daemon forked second time Installation daemon initialized Starting i360deploy.sh Detecting ostype... debian Checking for an update to i360deploy.sh Downloading i360deploy.sh.repo_version (please wait) i360deploy.sh is already the latest version (2.32) - continuing [2021-03-04 00:53:47] Reading package lists... [2021-03-04 00:53:47] E: The value buster-backports is invalid for APT:efault-Release as such a release is not available in the sources [2021-03-04 00:53:47] iptables >= 1.8.5 required on Debian 10

                              Comment

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