Imunify360 gui wont load in plesk

[glenn]

Hi there,

When I try to load Imunify in plesk, its stalling on 2 separate servers with Imunify logo spinning endlessly.

Is there a way to restart the service?

Thx

G

[mmedvedeva]

Hello Glenn,

Apologies for the late reply, I as see your request has been answered in support ticket. But, just in case, here are instructions:

You can try to restart the Imunify360 service using the following command:

# systemctl restart imunify360

If the issue persists after that, please provide me with the output of the following commands:

# grep -i error /var/log/plesk/panel.log

# imunify360-agent doctor

Thanks!

[glenn]

Hi Maria,

Heres the output from IM doctor: SSfE0PLZK8ggsp07.f8c21446-1f5e-4cf9-b905-5638929e90a6

I checked Plesk panel log and its long but nothing appears to be related to imunify.

I tried restarting Imunify on both servers and it failed.

Next step?

Thanks

Glenn

[mmedvedeva]

Hello Glenn,

Could you please contact our support team, they will be able to check your case specifically. You could submit your ticket here - https://cloudlinux.zendesk.com/hc/en-us/requests/new

Thanks!