Physical memory misreported for user.

[2webmaster]

cpanel interface and WHM lve stats show this user to be using 3.2GB of RAM. its impossible. The user has only one process running.

If I run the following command...

ps hax -o rss,user | awk {a[$2]+=$1;}END{for(i in a)print i" "int(a[i]/1024+0.5);} | sort -rnk2

It shows this user is only taking up 120MB of RAM.

How can I stop the lve stats from mis-understanding the users memory usage?

[vmarchuk]

Hello,

Please submit a ticket to https://cloudlinux.zendesk.com. We would like to check this problem in place.

[chris.drayton]

I dont allow third party access to my servers. Can you offer some tips to troubleshoot this?

[vmarchuk]

Hello,

In any case, it is better to discuss this issue a ticket. Please submit an internal ticket to https://cloudlinux.zendesk.com
and we will try to help you solve this problem.