Register problem

[doanhtien]

Hello
We are experiencing issues while installing KernelCare on the new server node. The error message indicates a timeout while trying to access the RPM package: "1.el8.x86_64.rpm [Connection timed out after 30000 milliseconds] [MIRROR] kernelcare-2.80-1.el8.x86_64.rpm: Curl error (28): Timeout was reached for https://repo.cloudlinux.com/kernelca...el8.x86_64.rpm [Connection timed out after 30000 milliseconds]". The installation and registration process is taking quite a bit of time: https://prnt.sc/7RYkQB5Oi0Ua. Do you have any instructions on how to resolve this issue?

Thanks

[bogdan.sh]

Hi,

Do you use any kind of proxy on that server? Can you ping the cln.cloudlinux.com or xmlrpc.cln.cloudlinux.com from it? Do you use IPv6?

[doanhtien]

Our server is located in Japan. I've tried pinging cln.cloudlinux.com and xmlrpc.cln.cloudlinux.com via IPv4, but there's a 100% loss. Do you have any other servers that I can use to proceed with the installation?

[doanhtien]

Furthermore, I received a notification stating 'The kernel is not updated to the latest version. Please, run kcarectl --update on the server to update the kernel.' However, when I use the command 'kcarectl --update', the response is 'Updates already downloaded. No updates are needed for this kernel. Kernel is safe.' Does this have any implications?

[bogdan.sh]

Please try to identify where the packet loss is actually happening with 'traceroute cln.cloudlinux.com', as far as I know we do not block Japan. I guess it's some external firewall.

About kcarectl --update, most likely it was already updated by regular cronjob.

[doanhtien]

Please try to identify where the packet loss is actually happening with 'traceroute cln.cloudlinux.com', as far as I know we do not block Japan. I guess it's some external firewall.

About kcarectl --update, most likely it was already updated by regular cronjob.

Could you please verify the error image I encountered when the server prompted 'Please, run kcarectl --update' at https://prnt.sc/Eo-C_23O-_tx? However, when I run the command, the server reports that the kernel is safe. Is there any way for me to dismiss this alert?