Nightly update, yum update problem

[developer]

Hello,
a while ago cPanel started to send e-mail after every night update with a msg as below:

"cPanel & WHM update failure in upcp script.
Maintenance ended; however, it did not exit cleanly (256). The following events were logged: "scripts/rpmup". Review the update logs to determine why the update failed."

Log-file says:
** Found 3 pre-existing rpmdb problem(s), yum check output follows:
1:kmod-e1000e-3.10.0-714.10.2.lve1.4.65.el7.x86_64-3.3.5.3-49.el7.x86_64 has missing requires of kernel-uname-r = (0, 3.10.0, 714.10.2.lve1.4.65.el7.x86_64)
1:kmod-ixgbe-3.10.0-714.10.2.lve1.4.65.el7.x86_64-4.5.4-50.el7.x86_64 has missing requires of kernel-uname-r = (0, 3.10.0, 714.10.2.lve1.4.65.el7.x86_64)
1:kmod-lve-3.10.0-714.10.2.lve1.4.65.el7.x86_64-1.4-65.el7.x86_64 has missing requires of kernel-uname-r = (0, 3.10.0, 714.10.2.lve1.4.65.el7.x86_64)

What can we do to resolve it?
any help to solve this problem greatly appreciated!

//A

[eellis]

Howdy,

Lets rebuild that RPM database and see if the rest of this clears up. First thing I would do is follow this guide to rebuild your RPM database.

https://support.cpanel.net/hc/en-us/articles/360052489913-How-to-repair-an-RPM-database

Thanks!

[developer]

Ok, thanks for answering!
I will try that later tonight (before the next scheduled update), and post an outcome, of course.

[developer]

Well,
I tried to rebuild RPM database directly via WHM - worked well.
But the nightly /scheduled updated still didnt go through - same Error as before.

Then I tried:
# yum clean all
# yum update

but still getting an error with missing dependencies.

For now just used:
# yum update --skip-broken

to get around the problem and apply the updates -> worked OK (there were quite a few updates

But we still need to fix that issue.
Any ideas what could be the problem here? Suggestions?

[eellis]

Howdy Alexx,

Would you please open a ticket to resolve the dependency and find out how we got into this dependency mismatch?

Thanks!

[developer]

Hello and thanks for the answer!

1. may I ask what does open a ticket means? what will be required from our part?

2. Concerning our problem with dependency mismatch.. I also see this Error msg when trying to use
Selector under CloudLinux Manager in WHM (started at some point, worked before):
=============================================
"Looks like your PHP handler doesnt support CloudLinux PHP Selector and as a result does not work:
It looks like you use mod_ruid

CloudLinux PHP Selector doesnt work properly with it.
How to delete mod_ruid and install mod_suexec in cPanel
https://docs.cloudlinux.com/cloudlin...installation-5]"
=============================================

Shall we perhaps recompile EasyApache4 with mod_suexec instead of mod_ruid ?
and see if that will fix the issue to perform an update..

Any potential consequences we shall be aware of while swapping from mod_ruid to mod_suexec?

[eellis]

Howdy Alexx,

Please follow the instructions here https://www.cloudlinux.com/support/ for a ticket with technical support. EasyApache4 no longer uses compiled from source and mod_ruid support may no longer be supported at all.

Thanks!